The Imperial Irrigation District wishes to alert the public that fraudulent activity is being reported by some of its customers.
In many cases, unscrupulous individuals posing as utility representatives contact customers over the phone and through email, demanding immediate payment or financial information, threatening to disconnect the customer’s electric service.
The threatening calls and emails are not coming from IID, according to the press release.
“We encourage everyone be aware that this activity is going on and to be cautious, especially during these challenging times,” said Danny Hurtado Jr., IID’s Customer Call Center supervisor. “If you are unsure about something, hang up the phone and call IID.”
The District will assist customers with information as to the status of their account, payment plans, assistance options, and more.
IID’s Customer Call Center is open Monday through Friday, 6:30 a.m. - 6:30 p.m., and can be reached at 1-800-303-7756 or 1-760-335-3640. Customers can also email the District at firstname.lastname@example.org.
The District’s Security, Claims and Investigations unit is tracing the calls and emails to shut them down. If you get a fraudulent call, please report it.
“It is important for customers to know they are communicating directly with IID, and not with someone who is trying to scam them,” Hurtado added. “Our staff is ready and here to help.”