Have you heard it said, â€œThere is no customer service in Imperial Valley?â€ Well I have. And it is a lie! I want to say that my experience may be different than yours. If you have had bad experiences than I say just two words: â€œShop around.â€ Bad service comes from two sources: lazy people and organizations that donâ€™t have customer service as a priority. It can happen, but people need to step up. I will tell you a little about my unique spin on service, but I want to give some props to some local folks.
Friday, it was raining really hard, (I donâ€™t want to say it was raining â€œcats and dogsâ€ because then I will get letters from PETA!) and all of a sudden, WHACK! My windshield wiper, driverâ€™s side, flies off the glass into oblivion. A few weeks earlier, I was thinking that it may be time to replace them, and the hand of God (not really!) knocked the wiper off and me into action. It was raining hard, but I knew I needed my car later. I drive a Prius, a Toyota product, so when I got home, I called the dealership (Rogers & Rogers). I donâ€™t know her name, but the woman in service, said come on down and we will take care of it.
I always bring a book to many customer service situations, and so should you. It will prevent a lot of pain and frustration if you have a good book to read while you ruminate.Â I didnâ€™t even crack a page this time. When I arrived, I was told to go to parts, purchase the new blades, and they would be installed. Bam! It all happened as ordained by the queen of the service department! I was out of there in 10 minutes, and the view of the world around me was crisp and clear, in spite of the rain. I was truly blessed, but the day wasnâ€™t over.
I have to go out to eat, at least once on the weekend. Saturday evening the rain had abated and I was feeling the need for a little guacamole and salsa to take the chill out my bones. I called Sobeâ€™s, here in El Centro. I didnâ€™t even talk to Sobe, who is a friend, and the lovely lady says, come on down in 10 minutes. Bam! Fast food with a great price since we donâ€™t have to worry about tip or drinks. Feeding the family for less than twenty bucks and getting service in a dime!
We are all called to provide quality customer service. â€œLove your neighbor as yourself.â€ We should â€œwork as un to the Lordâ€ if you are a Christian.
When I opened my counseling center, I wanted us to be different. As a former waiter in a Mexican restaurant in San Marcos, I learned about feeding the masses. We try to do three things: 1) Return all phone calls within 24 hours 2) Schedule appointments ASAP and lastly, and most unique 3) clients are all offered a free bottle of water. We may not fix your family, but we will handle your thirst!
Thank those who provide good customer service, and if it is lacking, donâ€™t hesitate to tell someone of your frustration. Good customer service can come from good consumer