Next generation portfolio of airline IT solutions will enable the carrier to manage its reservations, inventory, e-commerce and departure control processes.
PORTLAND, OR – Amadeus, a leading technology partner for the global travel industry, and SeaPort Airlines, a Portland, Oregon-based regional airline, announced today an agreement that will see the airline deploy the Amadeus Altéa portfolio of IT solutions to help it realize its vision of providing connectivity to the U.S. air transportation system for small and mid-size communities, and to re-establish service on nonstop city pairs that have been discontinued by larger airlines.
The agreement, which is the first between Amadeus and a regional airline in the U.S., will enable SeaPort Airlines, including its sister-brand Wings of Alaska, to adopt Amadeus’ next generation IT suite to manage its reservations, ticketing, inventory, e-commerce solutions and departure control processes. The two companies have already started the migration from SeaPort’s existing passenger service system to Altéa, a process that is scheduled to be completed in early 2014.
SeaPort chose Altéa because, among many other features, the system will allow the carrier to offer its customers and partner airlines the full benefit of interline agreements, including display of interline partner destinations and connecting itineraries for purchase on its website, single ticket itineraries, through baggage check-in, and boarding passes for connecting flights on interline partners. Following the first stage implementation, SeaPort plans to add additional features offered by Altéa including credit accrual in the loyalty program of at least one major airline interline partner, ability to reserve hotels and rental cars on its website, and mobile applications for reservations, check-in and changes to travel itineraries.
“The Altéa suite has become a cornerstone of SeaPort’s strategy to provide global connectivity to small and mid-size cities across the United States,” said Rob McKinney, President of SeaPort Airlines. “Being the first U.S. regional airline to adopt the Altéa Suite underscores our commitment to provide our customers with the best possible end-to-end experience through the deployment of the latest in travel technology and innovation.”
SeaPort Airlines provides service to 21 cities in nine U.S. states, including operations in Southeast Alaska branded as “Wings of Alaska.” The company’s 220 employees operate an average of 100 daily departures from bases at Portland, San Diego, Memphis, and Juneau. The carrier plans to apply for authority to add service to Mexico in late 2014.
“Altéa solutions and services will help enable SeaPort to grow and expand its business and footprint in North America. Amadeus Altéa is not just for mega, network airlines but can also fit the needs ofall airlines looking to increase their business opportunities, improve efficiencies, and provide a better experience for their passengers. SeaPort’s selection of Altéa highlights how innovative technology solutions are a ‘must’ for any carrier, regardless of their size, looking to grow and compete into the future,” said Scott Gutz, president and CEO, Amadeus North America.
Amadeus is a leader in delivering innovative, flexible airline IT solutions that serve the full spectrum of airlines of all sizes and types — from network to mid-size and smaller to low cost carriers. Amadeus’ leading new-generation Amadeus Altéa Customer Management Solution (CMS) portfolio is based on a pioneering community platform concept. This enables improved operational efficiency and increases revenue. Worldwide, over 140 airlines have contracted for the Altéa Reservation module, over 110 airlines are using or about to use Altéa Inventory and more than 90 airlines are moving to Altéa Departure Control, making Amadeus the established global market leader in passenger service systems.