These calls are not associated with IID, said Robert N. Fugett, general superintendent of customer service administration. “The district takes customer privacy very seriously. We encourage our customers to guard and protect their personal information,” he said.
When it comes to disconnecting a customer for nonpayment, IID does not call residential or commercial customers and demand payment. Instead, customers are notified by mail, door hangers or through our automated courtesy-alert phone system.
If you are contacted by someone you suspect may not be legitimate, IID asks that you hang up and contact the district at 1-800-303-7756 to ensure the call is valid.
For more information and tips to avoid fraud, please visit www.iid.com/avoidfraud.