The Consumer Product Safety Commission said it is working with Samsung to issue a formal recall of the phone as soon as possible.
By Feroze Dhanoa
Feds to Samsung Galaxy Note 7 Phone Users: Devices Are Fire Hazard
The Consumer Product Safety Commission issued a statement Friday urging all owners of the Samsung Galaxy Note 7 phone to stop using the devices, and the agency has said it is working with Samsung to issue a government-mandated recall.
“This consumer warning is based on recent reports involving lithium-ion batteries in certain Note 7 devices that have resulted in fires,” the CPSC said in a statement. “These incidents have occurred while charging and during normal use, which has led us to call for consumers to power down their Note 7s.”
Since the phone’s launch on Aug. 19, the company has sold more than 1 million phones. A total of 2.5 million phones have been manufactured by the company, some of which are still in inventory, according to figures cited by ABC News.
In one instance of the phone catching on fire, a family in St. Pete, Florida said their car caught on fire when the device was left charging in the center console of the Jeep Grand Cherokee. As of Sept. 1, there have been 35 cases of the phone catching on fire reported globally, according to Samsung. Sales of the phone have been stopped and Samsung said it would voluntarily replace Note 7s for those who have already purchased one. Samsung acknowledged the problem was due to a battery cell issue. Several other owners have shared photos and videos of the phone catching fire.
On Aug. 29, a video posted to YouTube showed a charred phone.
In its statement, the CPSC explains lithium-ion batteries pack a lot of power into a small package, and when these batteries overheat and burst, the results can be serious. The agency has advised consumers to power down and stop charging or using the devices.
The agency has urged consumers to report product safety incidents involving lithium-ion batteries in smartphones.
On Thursday, the Federal Aviation Administration issued a statement asking passengers not to turn on or charge the devices on board and aircraft and not to stow them in any checked baggage. Samsung ordered a voluntary recall of the phones last week after several reports of the phones catching fire.
A government recall, as CNN Money explains, would outlaw the selling of the phone.